Articles from Intradiem

Intradiem, the leader in Dynamic Workforce Orchestration for enterprises with large, structured workforces, closed 2025 with record performance, reinforcing its position as a category-defining provider of people-first, real-time automation and AI for structured workforces. The company accelerated progress toward its long-term mission of reinventing customer service for everyone.

Intradiem, the leading provider of contact center automation solutions for customer service teams, has been recognized as a 2025 USA Today Top Workplace, a prestigious national award. Intradiem received five Culture Excellence badges for Compensation & Benefits, Work-Life Flexibility, Leadership, Innovation, and Purpose & Values.

Intradiem, the leading provider of contact center automation solutions for customer service teams, celebrates a strong year of growth and innovation, achieving key milestones and setting new standards for the industry.

Intradiem today announced the expansion of its partnership with Five9, the intelligent CX platform provider. This collaboration helps contact centers achieve greater efficiency, productivity, and employee satisfaction. Specifically, the partnership drives positive customer experiences by leveraging Intradiem’s patented real-time contact center automation technology with Five9’s cloud-based CX platform.

Intradiem, the leading provider of contact center automation solutions for customer service teams, announces the naming of Derek Eck as Chief Experience Officer (CXO). As CXO, Derek oversees all aspects of customer experience, leading efforts to maintain and enhance Intradiem’s industry-leading retention strategies.

Intradiem today announced its partnership with Five9, the intelligent CX platform provider. This collaboration will help contact centers achieve greater efficiency, productivity, and employee satisfaction. Specifically, the partnership will drive positive customer experiences by leveraging Intradiem’s patented real-time contact center automation technology with Five9’s cloud-based CX platform.

Intradiem, the leading provider of contact center automation solutions for customer service teams, today announced the results of a comprehensive research study conducted in partnership with Metrigy, a recognized authority in customer and employee engagement research.

Intradiem, the leading provider of contact center automation solutions for customer service teams, today released new research that finds a disconnect between contact center leader priorities and what consumers value in a contact center experience.

Intradiem, the leading provider of contact center automation solutions for customer service teams, has named John Norton as Chief Revenue Officer (CRO), effective immediately. He will lead the Intradiem sales team and focus on driving topline revenue growth.

Intradiem, the leading provider of contact center automation solutions for customer service teams, proudly announces its gold sponsorship and featured speaking session at Genesys Xperience 2024, the customer experience event of the year. In partnership with Genesys®, a global cloud leader in AI-powered experience orchestration, Intradiem will demonstrate its dedication to reshaping customer and employee experiences through cutting-edge technology.

Intradiem, the leading provider of contact center automation solutions for customer service teams, was recently awarded a U.S. patent for its Machine Learning (ML) Burnout and Attrition Indicator solution. The patented technology predicts attrition among contact center agents with 80 percent accuracy, and that rate is expected to climb to 90 percent in 2024.

Intradiem, the leading provider of contact center automation solutions for customer service teams, recently announced that Jennifer Lee has been named to the position of President and Co-CEO, which she will serve alongside Founder and Co-CEO Matt McConnell.

Intradiem, the leading provider of contact center automation solutions for customer service teams, has announced the remaining dates for the 2024 North American Forefront Roadshow. Designed for workforce management (WFM), operations, and IT practitioners, this year’s events highlight the Vital Role of AI in Customer Service.

Intradiem, the leading provider of contact center automation solutions for customer service teams, recently hosted the Forefront Executive Council, a gathering of industry professionals to discuss the challenges faced by businesses as they prepare their workforces for an increasingly tech-driven future.

Intradiem, the leading provider of contact center automation solutions for customer service teams, announces record growth last year, adding the highest number of new customers in its history and retaining the most net customers.

Intradiem announced today that contact centers using Genesys Cloud CX can now download and integrate its portfolio of contact center automation solutions directly from the Genesys AppFoundry marketplace. Intradiem’s solutions monitor automatic call distributor (ACD) and workforce management (WFM) data in real time, all while delivering overall cost savings and same-year return on investment.

Intradiem, the leading provider of contact center automation solutions, has partnered with Thrive Global to deliver stress releasing wellness Reset sessions to contact center agents in real time.

Intradiem, the leading provider of contact center automation solutions, is introducing the first AI-powered technology solution to quantify agent “burnout” and predict the risk of attrition at the agent level. Currently, the solution predicts churn accurately 80% of the time, but with refinements and model training in progress, that’s expected to increase to 90% or more by 2024.

Intradiem, the leading provider of contact center automation solutions, announces that Jennifer Lee has assumed the role of President, effective immediately.

Intradiem, the leading provider of intelligent automation solutions for contact centre and back-office customer service teams, earned the 2023 Partnership Award from The Forum for outstanding service in support of its customer, Virgin Media. Specifically, Intradiem reduced Virgin Media’s agent attrition by 7% across its 7,000 front-line agents, leading to better customer service experiences and lower operational costs.

Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office teams, announces that Tim FitzGerald has assumed the role of Executive Vice President of Sales, effective immediately.

Intradiem, the leading provider of intelligent automation solutions for contact centre and back-office customer service teams, has been awarded a patent by the UK Intellectual Property Office for its invention of technology to capture data generated by contact centre operations and leverage it to trigger automated responses to fluctuating conditions. This UK patent adds to Intradiem’s growing portfolio of protected technologies in the U.S.

Intradiem, the leading provider of intelligent automation solutions for customer service teams, proudly announces its sponsorship of WFMLabs.org, an independent, invitation-based community of contact center professionals dedicated to reinventing the next-generation approach to successfully operating contact centers.

Intradiem, the leading provider of Intelligent Automation solutions for customer service teams, announces record financial and customer performance results for 2022.

Intradiem, a leading provider of intelligent automation solutions for contact center and back-office teams, today announced its inclusion in the “Hot Vendors in AI for the Contact Center” report by Aragon Research, Inc.

Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office teams, announces the release of new integrations for Genesys Cloud CX and LivePerson Messaging.

Intradiem has been awarded a Top Workplaces 2022 honor by The Atlanta Journal-Constitution. The list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC. The anonymous survey uniquely measures 15 culture drivers that are critical to the success of any organization: including alignment, execution and connection, just to name a few.

Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office teams, announces that Hardy Myers has assumed the role of Senior Vice President of Business & Corporate Development.

Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office teams, announces that Jennifer Lee has assumed the role of Chief Operating Officer (COO), effective immediately.

Intradiem, the leading provider of Intelligent Automation solutions for customer service teams, has announced record financial and customer performance results for 2021.

Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office customer service teams, is proud to release a newly-commissioned Total Economic Impact™ (TEI) study conducted on behalf of Intradiem by Forrester Consulting.

Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office customer service teams, announces the release of its new Staffing use case.

Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office teams, announces that Kimberly Hiler has joined the company as Chief People Officer.

Intradiem, the leading provider of intelligent automation solutions for customer service teams, announces the availability of Process Automation, its attended-RPA solution for contact centers. This new attended-RPA solution automates manual tasks and empowers agents to deliver the seamless, empathetic customer-service experience demanded and expected by today’s customers.

Today Intradiem announced that its portfolio of Intelligent Automation solutions will be sold through the Avaya Select Product Program. Avaya is a global leader in solutions to enhance and simplify communications and collaboration, delivering open, intelligent and customizable solutions for contact centers and unified communications that create seamless communication experiences for customers and employees.