Articles from TouchBistro

All-in-one POS and restaurant management system, TouchBistro, released its annual 2025 American Diner Trends Report, surveying 1,500 diners across the country. Despite the fact that consumers are paying more to visit and order from restaurants this year – 12.5 per cent more to be exact – the average consumer is increasingly willing to make room in their budget for dining and takeout, resulting in a surprisingly optimistic outlook for the restaurant industry.

Today, all-in-one restaurant management system, TouchBistro, releases its 2025 State of Restaurants Report. The annual report surveys 600 independent full-service restaurant (FSR) owners and operators from across the U.S., outlining the top challenges facing the industry, alongside the emerging trends shaping it.

TouchBistro today announced the launch of its Inventory Management and Labor Management solutions for restaurant operators, following its acquisition of restaurant management software, Peachworks. The announcement marks another step in TouchBistro’s commitment to restaurants and its dedication to continuously innovate and address the industry’s evolving needs.

New research from all-in-one POS and restaurant management system, TouchBistro, reveals that Americans are choosing takeout over dining in, quality over flashiness, and human connection over AI and QR codes. Of the multitude of trends within the report, the overarching sentiment is that the rising cost of living, and subsequent tightening of purse strings, has made consumers across the country into more discerning diners.

All-in-one restaurant management system, TouchBistro, today releases its annual 2024 State of Restaurants Report, outlining the top challenges facing the industry, alongside the emerging trends shaping it. The survey of 600 full-service restaurant owners, CEOs, general managers and area managers from across the U.S. reveals that while food costs and labor costs continue to be major financial strains, operators are navigating the changing industry landscape by tapping into new revenue streams and technologies.

TouchBistro today announced the launch of a comprehensive suite of back-of-house (BOH) solutions that help restaurateurs improve profitability by automating operations and profit management analysis that directly impact the bottom line. By connecting these BOH solutions to TouchBistro’s Point of Sale (POS), front-of-house (FOH) operations, and best-in-class guest engagement solutions, TouchBistro now provides an end-to-end solution that offers all the key capabilities that restaurateurs require to be successful.

The 2023 Dallas and Houston “State of Restaurants” reports released today by TouchBistro reveal that restaurant sales have recovered to only 73% of pre-pandemic levels in Dallas and just 65% of pre-pandemic levels in Houston. Both cities have also seen a significant increase in the cost of food and other expenses. In Dallas, this has had a significant impact on the bottom line, causing the average profit margin for the city’s full service restaurants to fall to 10.3%, which is below the U.S. average of 10.6%

The 2023 “Los Angeles State of Restaurants” report released today by TouchBistro reveals that restaurant sales in Los Angeles, on average, have recovered to only 77.4% of pre-pandemic levels, which is about 3% higher than the national average. However, due to the rising cost of food and other expenses, the profit margins of full service restaurants in Los Angeles dropped to 9.4%, which is 1.2% lower than the U.S. average of 10.6%.

The 2023 “New York City State of Restaurants” Report released today by TouchBistro reveals that restaurant sales in New York City, on average, have recovered to approximately 76% of pre-pandemic levels, which is on par with the national average. However, due to the rising cost of food and other expenses, the profit margins of full service restaurants in New York City fell almost a point to 10.1%, which is .5% lower than the U.S. average of 10.6%.

The 2023 “State of Restaurants” Report released today by TouchBistro reveals that restaurant sales in the U.S., on average, have recovered to approximately 75% of pre-pandemic levels, with three-in-five operators reporting that their sales volume has returned to at least 50% of pre-pandemic levels. However, due to the rising cost of food and other expenses, profit margins stayed relatively steady for full service restaurants (FSRs) at 10.6%, with the exception of larger restaurants – specifically those with 120 seats or more – who report seeing profit margins as high as 13%. The report also identifies five emerging trends that can help restaurateurs navigate the year ahead.

TouchBistro, a leading restaurant management platform transforming the restaurant category, today announced the completion of CAD$150 million in growth financing from Francisco Partners, a leading global investment firm that specializes in partnering with technology businesses. The funds will be used by TouchBistro to accelerate the company’s growth initiatives, including expanding product offerings, core services, and strategic acquisitions as it continues to meet the evolving needs of its customers.

Research released today from TouchBistro finds that despite the pandemic causing a boom in takeout and delivery, diners in the U.S. and Canada still prefer the experience of dining in – especially at local restaurants. According to the TouchBistro 2022 Diner Trends Report, 44% of diners currently dine in at least once a week or more, while 78% dine in at least once a month or more. In contrast, less than one-third (27%) get takeout or delivery at least once a week. Nearly two-thirds (63%) choose local, independent restaurants over chains or franchises.

TouchBistro today announced the launch of TouchBistro Marketing, a comprehensive marketing and customer relationship management (CRM) platform that connects restaurants with their guests and drives repeat visits by helping operators automate custom marketing campaigns and promotions. TouchBistro Marketing seamlessly integrates with the TouchBistro restaurant management platform which includes POS, payments, loyalty, online ordering, reservations and much more.

While the initial closure of full-service restaurants (FSRs) in early 2020 was a major financial blow to many operators, findings from the third annual State of Full Service Restaurants Report released today by TouchBistro reveal the financial health of FSRs across the U.S. is more complicated than a few months of lost revenue. The report finds that 74% of FSRs managed to maintain or increase their sales during the pandemic; however, profit margins in 2021 declined to 10%, compared to 12% in 2019(1). The research also includes city-specific reports for New York City, Los Angeles, and Dallas to provide insights on location-specific factors affecting restaurants. In addition, the report identifies five emerging trends in the U.S. restaurant industry that can help FSRs navigate these uncertain and challenging times.